Refund Policy

Subscriptions

Individual Plus and Family Plan are paid subscriptions billed via Razorpay, monthly or yearly, auto-renewing until you cancel.

Cancelling vs. refunding

Cancelling your subscription (from the Subscription screen, anytime) stops future billing — you keep paid-tier access until the end of the period you already paid for, then drop to Free. Cancelling does not itself refund the current period.

Refund window

If you're unhappy with your purchase, you can request a full refund within 7 days of your first payment on a plan, no questions asked, once per account. After 7 days, or for renewal payments on an existing subscription, we don't offer refunds for partial periods — you can still cancel anytime to stop future billing.

How to request

Email hello@ourledger.in with your account email and the payment you'd like refunded. Refunds are processed back to your original payment method via Razorpay, typically within 7 working days, excluding weekends and festival holidays.

Family Plan

The same 7-day window applies to the first payment on a new Family Plan. Adding or removing members doesn't trigger a new refund window.